Cancellation Policy for EconoMarket

At EconoMarket, we aim to provide a seamless shopping experience. However, we understand that there may be times when you need to cancel an order. Please read our cancellation policy carefully to understand how cancellations are managed.

1. Order Cancellation by the Customer

Customers can cancel an order under the following conditions:

• The cancellation request is made before the order is shipped or processed.
• If the order has already been processed or dispatched, cancellations will not be allowed, and the customer must initiate a return request instead.

How to Cancel an Order

1. Contact Us Immediately:
   • Email: support@econo-market.com
   • Phone: +509 31 86 5835
2. Provide your order number and reason for the cancellation.

2. Order Cancellation by EconoMarket

We reserve the right to cancel an order under the following circumstances:

• The product is out of stock or unavailable.
• Payment was not successfully processed or verified.
• The shipping address provided is incomplete or invalid.
• Fraudulent activity is suspected.

In such cases, customers will be notified promptly, and a full refund will be issued to the original payment method.

3. Refund for Cancellations

• If the order is canceled before processing, a full refund will be issued to the customer.
• Refunds will be processed within 7-10 business days to the original payment method.
• Any promotional discounts or coupons used in the order will not be reissued.

4. Non-Cancellable Items

The following orders cannot be canceled:

• Orders for digital products or downloadable content.
• Perishable goods or items made to order.
• Items purchased during a clearance sale, unless the order has not been processed.

5. Special Notes

• If an order cancellation is due to change of mind, the customer may bear any transaction fees associated with the payment method.
• Once the order is shipped, cancellation is no longer possible, and a return request must be made instead.

6. Contact Information

For any questions or assistance with cancellations, please contact our customer service team:

• Email: support@econo-market.com
• Phone: +509 31 86 5835

We appreciate your understanding and aim to ensure a smooth experience with EconoMarket.