Return Policy for EconoMarket

At EconoMarket, we are committed to ensuring customer satisfaction. If you're not entirely satisfied with your purchase, we offer a straightforward return process. Please read the following policy to understand how returns are handled.

1. Return Eligibility

You may return a product under the following conditions:

• The product was damaged, defective, or incomplete upon delivery.
• The product does not match the description or specifications provided on our platform.
• The return request is submitted within 2 days of receiving the product.

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., fresh produce, food, or flowers).
• Customized or personalized items specifically made for you.
• Digital products or downloadable content after delivery.
• Items purchased during a clearance sale, unless defective or damaged.
• Items that show signs of use, wear and tear, or alterations by the customer.

3. Return Conditions

To be eligible for a return:

• The product must be in its original packaging, including tags, manuals, and any accessories that came with it.
• Proof of purchase (order confirmation, receipt, or invoice) must be provided.
• The product must not have been used or damaged by the customer.

4. Return Process

To initiate a return, follow these steps:

1. Contact Us:
   Reach out to our support team:

   • Email: support@econo-market.com
   • Phone: +509 31 86 5835
     Provide your order number, reason for the return, and any supporting evidence (e.g., photos of the item if damaged or defective).

2. Await Instructions:
   Once your return request is reviewed, our support team will provide further instructions on how to return the item.

3. Return the Product:
   Send the product back to the address provided by our team. If the return is due to a defect or error on our part, we will bear the return shipping cost.

4. Inspection and Approval:
   Once we receive and inspect the product, we will notify you of the approval or rejection of your return.

5. Refunds for Returns

• If your return is approved, you can choose between:
  • A full refund to your original payment method.
  • A store credit for future purchases.
• Refunds will be processed within 7-10 business days after approval.

6. Exchanges

We currently do not offer direct exchanges. If you want to replace an item, initiate a return and place a new order for the desired product.

7. Shipping Fees

• If the return is due to our error (e.g., incorrect or damaged product), the original shipping fee and return shipping fee will be refunded.
• If the return is due to a change of mind, the original shipping fee will not be refunded, and the customer will bear the cost of return shipping.

8. Contact Information

For any questions or assistance with returns, please contact our customer service team:

• Email: support@econo-market.com
• Phone: +509 31 86 5835

Thank you for shopping with EconoMarket. We are here to ensure your experience is seamless and satisfying.